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Graniteville Waste & DisposalCRM & Business Systems

Graniteville Waste & Disposal

A connected customer signup and operations system — service-area qualification, billing, CRM, and route management in one platform.

Completed Project
Operations DashboardThe operations CRM surfaces new service requests, billing setup, failed payments, follow-ups, and route assignments in one dashboard.
Overview

Graniteville's customer signup, billing, route assignments, and operational visibility were spread across manual processes and disconnected tools. EVNT built a connected operations system that brings customer signup, service-area qualification, billing, CRM, and route management into one platform.

Client
Graniteville Waste & Disposal
Industry
Waste & Disposal Services
Business Challenge
Customer signup, billing, route assignments, and operational visibility were spread across manual processes and disconnected tools. Service requests, customer records, and payment tracking lacked a single connected system.
What EVNT Built

One connected system, built around the business.

Customer Signup

A guided signup experience that collects customer and service details in one connected flow.

Service-Area Qualification

ZIP-based qualification confirms coverage before a customer can proceed.

Operations CRM

Centralized customer records, service requests, and operational status in one dashboard.

Billing & Payment Tracking

Billing setup, payment status, and failed-payment visibility connected to each customer.

Route Management

Route assignments tracked alongside the customers and services that fill them.

Mobile Operations

The full operations system accessible on mobile for work in the field.

System Capabilities

What the system does.

Customer SignupService-Area QualificationCustomer ManagementBilling & Payment TrackingRoute ManagementOperations CRMMobile Operations
Inside the System

A closer look at the platform.

Customer Signup ExperienceA guided signup flow collects customer and service details and connects them directly into the CRM.
Service-Area QualificationZIP-based qualification confirms coverage before a customer can proceed with signup.
Mobile OperationsThe same operations system is accessible on mobile so the team can manage customers, routes, and billing in the field.
How the System Works

From inquiry to completion, in one connected flow.

  1. 01Start Service Request
  2. 02Service-Area Qualification
  3. 03Customer Information & Plan
  4. 04CRM & Billing Setup
  5. 05Route Assignment
  6. 06Service Activated

Need a System Built Around Your Business?

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